Refund Policy for Game Website with Top-Up Balance
1. General Definitions*
- Top-Up Balance*: The process of adding credit to a game account using a specific payment method, including credit cards.
- Valid Transaction*: A transaction is considered valid if payment authorization is successfully completed by the payment provider (e.g., bank/payment gateway).
---
2. Refund Policy
- No Refund for Successful Top-Ups:
- If a top-up transaction has been authorized and the balance has been credited to the user’s account, the transaction is considered final and non-refundable.
- Users must verify the top-up amount before completing payment.
- Refunds Only Under Special Conditions:
- Failed Authorization*: If payment fails (balance is not added), funds will be automatically refunded per the bank/payment gateway’s policy.
- System Error*: In case of technical issues (e.g., double charge without balance update), users may request a refund by submitting proof of transaction.
- Fraud/Unauthorized Transaction*: If a transaction is made without consent (e.g., credit card used fraudulently), a refund will be processed after investigation.
---
3. Refund Request Procedure
1. Contact Customer Service:
- Email support@akanopw.com with the subject "Refund Request".
- Attach proof of transaction (screenshot/payment receipt) and a description of the issue.
2. Verification:
- The team will review the transaction status within 3-5 business days.
3. Refund Decision:
- If approved, funds will be returned to the original payment method within 7-14 business days.
---
4. Exceptions
- No Refund Will Be Issued For:
- Use of balance for in-game purchases.
- Change of mind after a successful top-up.
- User errors in selecting the top-up amount (e.g., incorrect amount chosen).
---
5. Contact Information
For further inquiries, please contact:
- Email: support@akanopw.com
This policy may be updated without prior notice.
---